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Help

Subscriber Access Difficulties

  1. If when attempting to register for the first time you are taken to the "How to Subscribe" page instead of "Member Information" or "Subscriber Information" page:
    • You may be using a different email address than the one entered into our database (email addresses must be exact or the database will not recognize the user.)
      1. Contact Customer Service (email: CustomerService@JuneWarren-Nickles.com)
  2. You have viewed JuneWarren-Nickle's Data Central before but now you are asked to enter your email address and password:
    • It would seem that one of two things has happened:
      1. The cookies in your browser have been deleted. Your password is saved in a cookie text file. This is to allow you to access JuneWarren-Nickle's Data Central without having to enter your password each time. Often cookies are stored in temporary files and sometimes inadvertently they are deleted. If this is the case you will need to request a new password.
      2. You are trying to access JuneWarren-Nickle's Data Central from another browser, workstation or remote location. Since the password is saved in a cookie only the browser that you initially registered on can be used without needing to request a new password.
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Request a New Password

  1. Go to JuneWarren-Nickle's Data Central home page at www.datacentralcanada.com
  2. Under "Reports", click on "Monthly Licence Count"
  3. On the page where it says "This is a paid subscription site" insert your email address and click <OK>.
  4. At the bottom of the page where it says "Email my password to me" select this link
  5. Click on <Email My Password> button
  6. When you receive your new password it is best to copy and paste it into the password field on the User Login page as sometimes typos are made. This happens because, when viewed with a serif font, such as Times New Romans, numbers can look like letters and visa versa (e.g., the number "1" and the letter "l".)
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If, after requesting a new password, you are still unable to access JuneWarren-Nickle's Data Central reports:

Check to ensure that cookies are not being deleted periodically or each time you shutdown your browser.

In Internet Explorer:

  1. Select Tools → Internet Options → Security → Custom Level → Cookies
  2. "Enable" should be selected and "Custom Level" should be set to medium.
  3. Check the settings in Tools → Internet Options → Advanced → Security to ensure that "Empty Temporary Internet Files folder..." has not been selected.

In Netscape:

  1. Select Edit → Preferences
  2. Highlight the Advanced option
  3. "Accept all cookies" should be selected.
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There is the possibility that your cookie files are being deleted because not enough disk space has been allotted and the oldest files are being automatically removed from your history.

In Internet Explorer:

  1. Go to Tools → Internet Options → General
  2. Under "Temporary Internet Files" select "Settings"
  3. "Check for newer version of stored pages" should read "Automatically"
  4. "Amount of disk space to use" should be set at approximately 20 MB or more

In Netscape:

  1. Go to Edit → Preferences → Advanced → Cache
  2. Ensure that you have at least 1024 KB memory cache and 7680 KB disk cache

Another setting to be checked is the date on your computer. If the date is set ahead or the A.M./P.M. are set incorrectly the cookie will not recognize the current days issue and you will be denied access.

  1. Double-click the time on the bottom right hand corner of your screen
  2. Ensure that the day, month and year are correct
  3. If you make changes, click <OK> when you are finished
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If all of the above settings are correct:

  1. Reinstalling the browser or upgrading should fix the problem (a file associated with the browser may be corrupt.)
  2. Viewing JuneWarren-Nickle's Data Central in another browser (e.g., if using Internet Explorer, try Netscape) will confirm whether it is a problem with your browser. If a different browser works, then it is definitely the browser, since passwords/cookies are saved in different files.

Note:

  • You'll have to request another password if using a different browser.
  • In order to install/reinstall a browser your company may require you to consult your System Administrator.

If none of the above fits your situation check with your System Administrator:

  1. Settings on your firewall/proxy server may have been changed (e.g., not allowing cookies to be saved).
  2. Determine if others in your organization are having the same difficulties or if yours is an isolated case.
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Cookies

A cookie is a small bit of information placed on your computer by a Web page. It is used to identify you to the Web server. It tells the server who you are when you return to a page at the same website. Your browser will only send a cookie back to the website that originally sent it to you. A cookie cannot run any programs, deliver any viruses, or send back information about your system.

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Disclaimer

The information above is provided to assist Data Central subscribers to identify the most common problems we have encountered when accessing our websites via the Internet. It by no means covers every scenario that is possible. A user's ability to access any online website depends on your Internet Service Provider, your organization's Network, the software you are using, etc. If your particular question is not addressed herein, please contact your System Administrator.

For further information or to comment on our website(s), email: CustomerService@JuneWarren-Nickles.com

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Search Features

Search Daily Well Licences

Under "Search Licences", on JuneWarren-Nickle's Data Central home page:

  1. Choose one of the Search options buttons
    1. By Date
    2. By Operator
    3. By Location
  2. When searching "By Operator" or "By Location":
    1. Select the appropriate criteria from the drop-down list(s)
    2. Click on the "Search" button

Note:

  • When searching "By Operator" typing the first letter of the operator's name in the "Operator" field will bring you to all operators starting with that letter. Then scroll down until you locate the operator you want to search for. (This also works in the "Projected Zone", year, month and date fields.)
  • You can also access the Well Licences Search by selecting the "Well Search" link at the top or bottom of each Web page.

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Viewing Adobe Acrobat PDF Files

The Acrobat Reader is available free of charge from Adobe at Adobe Acrobat Family.

Viewing PDF files:

  • When you click on a file name with the .pdf extension, the Adobe Acrobat Reader will open and allow you to view the file within your Web browser.
  • You can adjust the document size using the zoom tools (magnifying glasses in the Basic Tools menu; [Z] key on the keyboard) or by using the Ctrl+ or Ctrl- key combinations.
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Make JuneWarren-Nickle's Data Central Your Home Page

You can make Data Central your browser's home page!

In Internet Explorer:

  1. Go to Tools → Internet Options
  2. In the text field beside "Address:" (Home Page section), type http://www.datacentralcanada.com
  3. Click <OK>
  4. Click the "Home" button in the toolbar

In Netscape:

  1. Go to Edit → Preferences
  2. In the left window pane choose "Navigator"
  3. On the right side where it says "Navigator starts with", choose the "Home page" button
  4. In the Location text field type http://www.datacentralcanada.com
  5. Click <OK>
  6. Click the "Home" button in the toolbar
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